Author: Dave Monahan

The importance of IT process

Success in IT requires adhering to process. It is all too common for organizations who have employed one tech professional to lack process. On rare occasions, some businesses can hire IT professionals who may bring plenty of skills and experience to the company —...

Internal or outsourced IT

First off, let’s define — from a Managed Service Provider’s (MSP) perspective — what is a small to medium-sized business (SMB). There is a range to what we consider to be a SMB. From our perspective 100-plus computers or computer users is trending toward the large...

Get a docking station

I meet with many business professionals who often have nice laptops. Docking stations used to be expensive but they have come down in price. They can really do a lot for busy, productive professionals and will quickly pay for themselves.  I think the reason why I...

Over-investing in IT

Over-investing in IT: should you hire or partner? We previously mentioned (in a blog post) that an organization can be of a size where their IT investment may be difficult to reconcile. The question they must ask themselves and their cohorts is, “do we hire a...

The value of technology training

As business leaders, we are responsible for the ongoing success of both our company and its teams. We also play a role in the business community that we strive to help make healthy, strong, and sustainable. And, we must stay competitive by growing our own talent....

Optimize your business IT

If you operate a business dependent on IT, you are already investing in IT, whether that investment is in internal IT or with an outside IT service provider, you are investing. Partnering with a managed IT service provider can best optimize your technology investment....

Building a hybrid workplace

I just walked down the hall and it struck me that there are a lot of Dolphins in our office again. Seeing people's chins again (no masks) is starting to feel a bit more normal in the office. It is exciting and great to connect again in the real world, like it was...

Smart Dolphins is hiring!

Rising Star needed for new business   Smart Dolphins IT Solutions is looking for a very special person to help build our new business PoplarMSP. A detailed job description can be found here. We are seeking to build PoplarMSP into something truly remarkable...

PoplarMSP

Previously I shared how Smart Dolphins IT Solutions started down a new path of offering technology training to the Vancouver Island business community. It has been about two years since we started this business unit and I estimate we've had over 1000 learners attend...

Reactive vs. proactive IT support

There are two general types of  IT support providers: reactive and proactive. So, what's the difference? Reactive: The client calls the reactive IT provider (often referred to as a “break-fix” provider) when they perceive a need, usually when something is broken or...