Your IT support partner
What does an IT support desk do?
Customer satisfaction score, 2021
An IT service desk team provides technical troubleshooting to get your computer systems back on track as quickly as possible. A client submits a ticket to the team which is then triaged to an IT support specialist to document, coordinate and resolve the issue.
Our support team is powered by the latest management technologies and user-first tools that allow end users to schedule a specific time for ticket resolution.
We proactively look for ways to increase efficiency and improve our client’s bottom line. No service ticket is completed without a feedback request. We document and measure our work and are committed to ongoing improvement.
Responsive, professional and friendly IT support
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Unlimited IT support
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Remote IT support, onsite and 24/7 after hours support
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Third party liaison
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Procurement
Why Smart Dolphins IT support?
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Proven process
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Certified employees
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Best-in-class ticketing system and tools
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Fast response time
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Exceptional customer service
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Customer feedback system
Your dedicated IT support team
Matthew Pajot-Gibb
Support Team Specialist
Luke Jovanovic
Support Team Specialist
David Hamilton
Support Team Specialist
Radi Trahanov
Support Team Specialist
What clients say
Thanks Luke for getting this issue sorted out so quickly – for arranging to have the CPU picked up and delivered within the timeframe I requested:)
David was great. Efficient and speedy while entertaining and friendly at the same time.
Chad took extra initiative to describe the process used to resolve my ticket by sending me a video screen capture of the steps taken.
I appreciate that Chad helped me with instructions and a video. He was approachable. I knew if I had further questions I could ask for help.
The setup was done efficiently. Matthew made sure that the new/second monitor is working and provided feedback on using it.
