Your IT support partner

What does an IT support desk do?

Customer satisfaction score, 2021

An IT service desk team provides technical troubleshooting to get your computer systems back on track as quickly as possible. A client submits a ticket to the team which is then triaged to an IT support specialist to document, ​coordinate and resolve the issue.

Our support team is powered by the latest management technologies and user-first tools that allow end users to schedule a specific time for ticket resolution.

We proactively look for ways to increase efficiency and improve our client’s bottom line. No service ticket is completed without a feedback request. We document and measure our work and are committed to ongoing improvement.

Responsive, professional and friendly IT support


  • Unlimited IT support

  • Remote IT support, onsite and 24/7 after hours support

  • Third party liaison

  • Procurement

Why Smart Dolphins IT support?


  • Proven process

  • Certified employees

  • Best-in-class ticketing system and tools

  • Fast response time

  • Exceptional customer service

  • Customer feedback system

Your dedicated IT support team

Matthew Pajot-Gibb

Matthew Pajot-Gibb

Support Team Specialist

Luke Jovanovic

Luke Jovanovic

Support Team Specialist

David Hamilton

David Hamilton

Support Team Specialist

Radi Trahanov

Radi Trahanov

Support Team Specialist

What clients say

Thanks Luke for getting this issue sorted out so quickly – for arranging to have the CPU picked up and delivered within the timeframe I requested:)

Theodore R.

David was great. Efficient and speedy while entertaining and friendly at the same time.

Lisa W.

Chad took extra initiative to describe the process used to resolve my ticket by sending me a video screen capture of the steps taken.

Jared M.

I appreciate that Chad helped me with instructions and a video. He was approachable. I knew if I had further questions I could ask for help.

Samantha S.

The setup was done efficiently. Matthew made sure that the new/second monitor is working and provided feedback on using it.

Mirko K.

Ready to get the best help you can?