Vancouver IT Support

Your Vancouver IT support partner

What are managed IT services?
CSAT

Customer satisfaction score, 2021

Whether your Vancouver-based business needs to fully outsource IT, or have us support internal staff, Smart Dolphins IT Solutions offers complete IT management for all your Vancouver business needs.

Clients entrust their IT management to us whether they use cloud-based or on-premises solutions. Using the proper approach to IT can provide your business with a significant competitive advantage. Our clients may rest easy knowing that their IT infrastructure is secure and up to date because we provide outsourced IT support. Our investment in proactive IT ensures that few concerns are addressed before they become a major problem

Founded in 2000, we have 21-plus years of experience in helping small to medium-sized Vancouver-based businesses in most industries. We simplify and optimize the IT technology you need and streamline your processes and regulatory compliances. Our clients spend less time on the technical problems, and more time focused on growing and managing their business.

Industries We Serve

Engineering – Smart Dolphins IT solutions provide managed IT Services and  Cloud Services for engineering firms and related industries. Whether your firm is small, medium or large, the availability of the applications and data is critical. Accuracy is your reputation and your lifeblood. You stay focused on that, and we stay focused on your IT infrastructure ensuring timely access to files and robust security.

Law firms – We create and maintain cutting-edge IT systems that provide legal firms with secure IT tools and infrastructure to serve both themselves and their clients whilst meeting professional standards and regulations. We apply confidentiality, integrity, and availability to our approach and solutions.

Non Profits – We embrace the spirit of the non-profit organization. We work within set budgets and consider community needs. We will assist you in administering an efficiently operating IT infrastructure while remaining conscious of budget limitations.

Our Main Services

  • Managed IT Support – Smart Dolphins IT Solutions is Vancouver’s leading managed IT support company. The business, headquartered on Vancouver Island, is one of the world’s top MSPs. Using our managed IT services provides predictable costs, world-class certified technical experts, top-level security tools, scalability and most importantly, Peace of mind!
  • Microsoft 365 – Each business will experience a unique Microsoft 365 journey. Whether you are only using a few applications, or deep in the Azure Cloud, we can help you understand how to better collaborate, communicate and secure business IT solutions with Microsoft 365. Every Office 365 client at Smart Dolphins IT has a dedicated Virtual Chief Information Officer that provides ongoing consulting and IT planning
  • IT Helpdesk – Our IT helpdesk offers Vancouver-based IT clients quick and efficient answers to their technical issues. You can count on our IT helpdesk to respond to your inquiries by phone, email, or through our web portal promptly. For less urgent matters you may schedule an appointment to talk with a member of our support team experts. We make it easy to be certain that your staff have all they require to succeed in their jobs. When you require more than remote assistance, our onsite staff will come to your workplace for assistance.
  • IT Assessment – Your technology needs to align with your strategic business plan. We will apply our best standards, tools and specialists to help your organization navigate the complexities of common business challenges such as managing growth and expansion, regulation and compliance requirements, risk mitigation and security, network and infrastructure requirements, device and software selection, configuration and management, and more.

Vancouver's premium outsourced IT support company

  • IT support
  • IT planning and IT consulting
  • IT management
  • Centralized services
  • IT project management
  • Best practices review and IT audits
  • Business continuity and disaster recovery
  • Cybersecurity and ransomware prevention
  • Patch management
  • Remote monitoring and management
  • IT assessments
  • Technology training (cybersecurity, Microsoft 365) 

Why Smart Dolphins IT support?

 

  • Proven process

  • Certified employees

  • Best-in-class ticketing system and tools

  • Fast response time

  • Exceptional customer service

  • Customer feedback system

Your dedicated IT support team

Melody Taylor

Melody Taylor

Service Manager

Matthew Pajot-Gibb

Matthew Pajot-Gibb

Support Team Specialist

Luke Jovanovic

Luke Jovanovic

Support Team Specialist

Radi Trahanov

Radi Trahanov

Support Team Specialist

Kel Videll

Kel Videll

Support Team Specialist

David Hamilton

David Hamilton

Support Team Specialist

What clients say

On time call and quick and easy to resolve the issue.

Erin C.

Archaeological consulting firm

Thank you for getting this done quickly and efficiently.

Liz G.

Insurance firm

Thank you so much. The addition of a time scheduling link really help, especially with this change affecting multiple computers.

Karen E.

Commercial Property Manager

Luke knew how it fix the issue quickly and was courteous. Thank you!

Azalea J.

Lawyer

Quick service and flexible re: last minute scheduling changes. Awesome!

Darcie G.

Not-for-profit

Ready to get the best help you can?