Outsourced IT support

Award-winning outsourced IT support

Whether a business needs to fully outsource IT, or have us support internal staff, Smart Dolphins IT Solutions offers complete IT management for all business needs.

Cloud or on-premise, clients leave their day-to-day IT management to us. The right approach to IT can be a very real competitive advantage. With outsourced IT support from us, our clients enjoy peace of mind knowing that their IT Infrastructure is secure and up to date. Our investment in proactive IT ensures that small issues are resolved before they become a major problem.

Founded in 2000, we have 21-plus years of experience in helping small to medium sized businesses in most industries. We simplify and optimize technology. Smart Dolphins offers complete IT management — from long-term planning to daily IT support — so clients spend less time on the technical problems, and more time focussed on growing and managing their business.

 
Outsourced IT support that moves your business forward
 
Support
  • Unlimited remote helpdesk
  • Onsite and after-hours support
  • Online support portal
  • Third-party liaison
  • Procurement
Cybersecurity
  • Managed anti-virus
  • Managed anti-spam
  • Enterprise firewall
  • DNS security and web content filtering
  • Security planning, monitoring and response
Outsourced IT support management and strategy
  • Virtual IT Manager (vITM)
  • Virtual Chief Information Officer (vCIO)
  • Best practices review
  • IT documentation
  • Asset and inventory management
  • Short and long-term IT planning
  • Backup management
  • Disaster recovery
  • Patch management
  • Remote monitoring and management
Why Outsourced IT support?
  • Predictable costs (flat monthly rate) and no surprise expenses with short and long-term IT planning
  • Certified technical experts
  • Centralized services (access the best security tools)
  • Save time (focus on your business)
  • Dedicated IT professionals in different IT roles
  • Peace of mind
  • Scalability – we can support your growing business

 

Outsourced Solutions

 

Alliance | Fully managed IT solutions: Alliance is our comprehensive, managed IT solution. We charge a fixed monthly price and take full responsibility for the end results of your IT.

Co-managed | We help your internal IT team succeed: In a co-managed partnership, an internal employee or team would be responsible for the frontline reactive day-to-day service or internal facing IT and Smart Dolphins would bring our proactive tools and processes to support the rest of the company.

Award-winning Outsourced IT support

MSP501

Smart Dolphins has ranked on the MSP 501 list year after year – a list of the world’s top managed IT service providers. We have also been awarded as Best Place to Work and received numerous local awards and nominations from the Greater Victoria Chamber of Commerce and VIATEC. Take a look at all of our awards here.

 

 

Find a better way

 

One of our core values at Smart Dolphins is find a better way. We continuously seek to improve our processes to serve our clients better. Our team is driven to be agile, innovative and embrace change. We seek to make the client experience better and encourage all of your feedback. We will help you build a robust IT infrastructure that gives you a reliable foundation for all the technology you use, today and into the future. Look no further for an outsourced IT support provider.

 

What our clients say

Prompt attention to our needs. Smart Dolphins is always there for us.

Hilary G.

Good process to determine the issue! And now I’m getting a new computer!

Marlene M.

Every issue, regardless of how small, is treated with urgency. I appreciate that!

Ellen G.

Great service, friendly and dealt with the issue at-hand swiftly. Thanks!

Shawn O.

Now more than ever, businesses recognize the value of strategic IT guidance. A reliable outsourced IT provider will help you achieve your goals. Contact us for an initial IT consultation.