Blog

Outsourced IT: Scale not Size

A friend of mine from out east is a leader in a large-ish company and he reached out to pick my brain on a decision they were trying to make. Paraphrased, “So you only know a little about us, but I’m wondering if you could give some basic guidance. We’re doing an RFP...

Fake Microsoft Failed Syncing Scam

Beware of phishing scams that appear to be from trusted vendors. We’ve recently noticed a spike in fake Microsoft notifications. Here’s a snapshot of what the email looks like: Let’s dissect this email a bit to uncover some tell-tale signs of...

IT Assessment & Planning

Business success doesn’t happen by accident. Partly because we need to define what success is, but also so that we can decide what we need to do to achieve success. I’m a believer in making this a recurring process within our business. At Smart Dolphins, every quarter...

What to Consider Before Upgrading a Server

I frequently get the opportunity to meet with potential “Allies” (our term for Customers) that are looking to refresh their technology in some way. Often this refresh is in the form of a new server, some major software change, an office move or maybe some...

Best Place to Work

We are thrilled to announce that we’ve been recognized on the 2018 list of Canada’s Best Workplaces™ in Technology. Read on to learn how our small business with humble Victoria, BC roots achieved this certification. Health and Wellness Dolphins and their...

Predictable IT

For too many organizations, their IT is a source of problems, risk, stress and unexpected costs. Traditional IT support companies take a reactive, passive role and wait for their customers to call. They might make some project recommendations when they need more...

Spear Phishing in Italy

The following incident recently occurred at a local Victoria, BC business. The names and location have been changed to protect the privacy of the individuals and the organization. I was enjoying the tail end of my vacation in Italy when an e-mail notification came up...

Sextortion Email Phishing Scam

This bogus blackmail email phishing scam has probably already landed in either your work or personal email account. But it’s not too late to dedicate a few minutes refreshing your email phishing scam awareness. In 2017, 76% of organizations experienced phishing...

IT Standardization

Standardization is not new in business. From telephones to business processes, standards are key to maintaining productivity. Standards can be developed around many aspects of IT, including: equipment, line of business applications, network security, backup and...

MFA for Office 365

We’re seeing a significant increase in email phishing scams. The financial departments of small-to-medium sized Vancouver Island organizations are being targeted and business leaders are now coming to terms with the costly consequences of poor passwords coupled with...