IT Services

Innovation

Technology renewal is critical to an organization's success and our Project Engineering team delivers exceptional value through the design and delivery of a variety of new technology solutions. Our dedicated, focused team is able to ignore the noise of day-to-day IT problems and focus on project planning and execution. The team is also part of our overall process that aligns our “Allies” toward standardization. The project team takes care of it all. They procure any hardware and software necessary for a project and work closely with third party vendors to ensure that new solutions are delivered smoothly, on time and at the fixed priced quote agreed upon at the start. At Smart Dolphins we take pride in removing surprises from IT and getting our customers out of the IT business!

Automation

Smart Dolphins has invested extensive resources into a suite of world-class, standard managed service automation, technologies and tools. This valuable investment is shared across all clients and because of our fixed-priced model, it is a win-win for all. Centralized Services is another component in our overall delivery system that aligns our customers with our standard solutions. Tasks that normally take significant human time can be done automatically in seconds and repeated countless times. Our clients acquire all these investments and their associated benefits with their investment in Smart Dolphins.

Often our customers don’t even know a problem was corrected; they certainly don’t know how many problems are prevented by these solutions.

Here are just a few specific examples of the Centralized Services Smart Dolphins provides:

  • Remote Management Tools
  • Enterprise Firewalls
  • Robust Backup and Disaster Recovery
  • Automated Documentation
  • Patch Management
  • OpenDNS
  • CryptoPrevent
  • Essential Security Software

Alignment

Our Dolphin Defenders (AKA Network Admins) dedicate their time and attention to proactive IT and their function is at the heart of our World Class results. Their porpoise is to use recurring scheduled onsite visits to audit and align our Allies to our finely tuned and optimized best practices and standards. The outcome is that we get ahead of the reactive problems, undo the inherent technology volatility and greatly reduce future issues. This team defends networks against problems and risk and enables the overall IT approach to become progressive. Our Network Admins are the “boots on the ground” that bring to life our unique approach to IT. While we generally try to reduce on-site visits, it’s critical that this function is performed at our client’s workplace. Dolphin Defenders are ultimately responsible for the technical relationship with our Allies. They are the private investigators – digging into the nuance of the uniqueness of each of our Customers’ technology, documenting everything thoroughly and making sure that everyone can sleep well at night. They are also interfaced with our “Business Technology Navigators” (BTN) and pass along their insights and recommendations for our BTNs to plan with our customers.

Planning

Business Technology Navigators (BTNs) are the dedicated, business professionals that lead our customers’ business technology success.

Think of a BTN not so much as a technician but as a trusted business expert, who has years of IT experience with a talent and process for aligning business objectives with IT Systems.

The BTN creates and presents short-term and long-term IT plans and budgets, identifies and proposes projects and holds quarterly technology reviews to ensure we deliver impactful results. Our BTNs do this work in a disciplined, proactive and methodical manner. Smart Dolphins’ BTN role gives organizations the much needed (and usually missing) technology strategy and experience to help navigate your IT roadmap and build the technology momentum that every business needs to compete, grow and succeed.

Service

Our Service Desk, or Ally Response Team, provides rapid, friendly and efficient resolution to our customers’ every day support needs. The success of our reactive service desk is driven by a disciplined process that reigns in the chaos that normally hits a IT help desk. Our service desk is driven by key metrics, such as tickets closed and customer satisfaction. Our IT support team ensures that our clients achieve optimal productivity by providing the support help they need, when they need it.

Our service desk achieved a 92% customer satisfaction rating in 2016.

Importantly, this team is also responsible for helping the proactive roles identify systemic problems and patterns behind ongoing issues so that the root problems can be corrected by our dedicated proactive team. There is no limit or additional costs associated to how much our Service Desk is called on to help. You can even call us up for “How To” questions!

Smart Dolphins

delivers its managed IT services through two different approaches,
depending on our clients existing IT infrastructure and needs:

Alliance and Team-Up

Learn More