Managed IT Services

Technology success delivered five ways

IT support

+ Unlimited IT Support Help Desk
+ Expert (certified) IT Support
+ Third Party Liaison
+ Procurement

 

Strategy & Budget

+ Technology Leadership & Strategy
+ IT Planning & Budgeting
+ IT Consulting
+ Customer Advocacy
+ End-user Training & Education

Innovation

+ Dedicated Project Team
+ Onboarding
+ Third Party Planning
+ IT Assessments
+ Project Scoping & Management
+ Cybersecurity Consultations

Managed IT Services

Automation

+ Best-in-class Centralized Tools & Automation
+ Business Continuity & Data Recovery (Backup)
+ Enterprise Firewalls
+ Patch Management
+ Cybersecurity & Ransomware Prevention
+ Remote Power Management

Standards & Alignment

+ IT Audits & Scheduled Best Practice Review
+ Proactive IT Management
+ Ongoing IT Documentation
+ Problem Analysis

Our IT Solutions

Alliance

Fully managed IT solutions

Alliance is our comprehensive, holistic managed IT solution. We charge a fixed (predictable) monthly price and take full responsibility for the end results of your IT.

Alliance allows us to inject ourselves into your organization so that we can provide valuable IT leadership. We aren’t just a company you call when you think you need tech support. We are incentivized to reduce the risks and downtime that you experience and ensure your IT is always an asset within your organization.

Our world-class tools, processes and best practices allow us to focus on being proactive. We align our client’s technology with their business goals and put your resources into preventing problems before they start.

Co-managed IT

We help your internal IT succeed

Do you have a specialized internal IT team but need additional support or tools? Perfect! We can help your better leverage technology to be more competitive.

In a co-managed partnership, an internal employee or team would be responsible for the frontline reactive day-to-day service or internal facing IT and Smart Dolphins would bring our proactive tools and processes to support the rest of the company. We can do this work better, faster and cheaper than the internal department. This is a great win-win situation for many of our partners, often the best of both worlds.

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