Managed IT Services
Your technology success partner
Service
+ Unlimited Help Desk Function
+ Expert IT Support
+ Third Party Liaison
+ Procurement
Automation
+ Best-in-class Centralized Tools & Automation
+ Business Continuity & Data Recovery (Backup)
+ Enterprise Firewalls
+ Patch Management
+ Security & Ransomware Prevention
+ Remote Power Management
Innovation
+ Dedicated Project Team
+ Onboarding
+ Third Party Planning
+ Project Scoping
+ Project Management
Standards & Alignment
+ IT Audits & Scheduled Best Practice Review
+ Proactive IT Management
+ Ongoing IT Documentation
+ Problem Analysis
Our IT solutions
Strategy & Budget
+ Technology Leadership & Strategy
+ IT Planning & Budgeting
+ Customer Advocacy
+ End User Training & Education
Alliance
Fully managed IT solutions
Alliance is our comprehensive, holistic managed IT solution. We charge a fixed (predictable) monthly price and take full responsibility for the end results of your IT.
Alliance allows us to inject ourselves into your organization so that we can provide valuable IT leadership. We aren’t just a company you call when you think you need tech support. We are incentivized to reduce the risks and downtime that you experience and ensure your IT is always an asset within your organization.
Our world-class tools, processes and best practices allow us to focus on being proactive. We align our client’s technology with their business goals and put your resources into preventing problems before they start.
Co-managed IT
We help your internal IT succeed
Do you have a specialized internal IT team but need additional support or tools? Perfect! We can help your better leverage technology to be more competitive.
In a co-managed partnership, an internal employee or team would be responsible for the frontline reactive day-to-day service or internal facing IT and Smart Dolphins would bring our proactive tools and processes to support the rest of the company. We can do this work better, faster and cheaper than the internal department. This is a great win-win situation for many of our partners, often the best of both worlds.