Smart Dolphins has invested extensive resources into a suite of world-class, standard managed service automation, technologies and tools. This valuable investment is shared across all clients and because of our fixed-priced model, it is a win-win for all. Centralized Services is another component in our overall delivery system that aligns our customers with our standard solutions. Tasks that normally take significant human time can be done automatically in seconds and repeated countless times. Our clients acquire all these investments and their associated benefits with their investment in Smart Dolphins.
Often our customers don’t even know a problem was corrected; they certainly don’t know how many problems are prevented by these solutions.
Here are just a few specific examples of the Centralized Services Smart Dolphins provides:
- Remote Management Tools
- Enterprise Firewalls
- Robust Backup and Disaster Recovery
- Automated Documentation
- Patch Management
- Essential Security Software
Our Network Admins are the “boots on the ground” that bring to life our unique approach to IT. While we generally try to reduce on-site visits, it’s critical that this function is performed at our client’s workplace.
Dolphin Defenders are ultimately responsible for the technical relationship with our Allies. They are the private investigators – digging into the nuance of the uniqueness of each of our Customers’ technology, documenting everything thoroughly and making sure that everyone can sleep well at night. They are also interfaced with our “Business Technology Navigators” (BTN) and pass along their insights and recommendations for our BTNs to plan with our customers.
delivers its managed IT services through two different approaches,
depending on our clients existing IT infrastructure and needs: