Managed IT Services
How we deliver world-class managed IT services
IT support
- Unlimited outsourced IT support
- IT helpdesk
- Remote, onsite and 24/7 after hours IT support
- Third party liaison
- Procurement
IT Planning
- Technology leadership and strategy
- IT budgeting
- IT consulting
- Customer advocacy
Innovation
- Onboarding
- Third party planning
- IT assessments
- IT audits
- Project scoping and management
Centralized services
- Best-in-class centralized tools and automation
- Business continuity and data recovery (backup)
- Enterprise firewalls
- Patch management
- Cybersecurity and ransomware prevention
Standards & Alignment
- IT audits and scheduled best practice review
- Proactive IT management
- Ongoing IT documentation
- Problem analysis
Our IT Solutions
Alliance
Fully managed IT solutions
Alliance is our comprehensive, holistic managed IT solution. We charge a fixed (predictable) monthly price and take full responsibility for the end results of your IT.
Alliance allows us to inject ourselves into your organization so that we can provide valuable IT leadership. We aren’t just a company you call when you think you need tech support. We are incentivized to reduce the risks and downtime that you experience and ensure your IT is always an asset within your organization.
Our world-class tools, processes and best practices allow us to focus on being proactive. We align our client’s technology with their business goals and put your resources into preventing problems before they start.
Co-managed IT
We help your internal IT succeed
We recognize the need for specialized internal IT departments. Do you have an internal IT team but need additional support or tools? Perfect! We can help your better leverage technology to be more competitive.
In a co-managed partnership, an internal employee or team would be responsible for the frontline reactive day-to-day service or internal facing IT and Smart Dolphins would bring our proactive tools and processes to support the rest of the company. We can do this work better, faster and cheaper than the internal department. This is a great win-win situation for many of our partners, often the best of both worlds.