Dave Monahan

What is a Managed Service Provider (MSP)?

We've met with hundreds of organizations to explore their IT needs, and very few have come to us actively using the term "Managed Service Provider" (MSP) as a descriptor of what they're looking for. This term needs to be better understood. Yet the IT service industry...

Happy Birthday Smart Dolphins!

The paradigm shift of better IT affects any company that wants to elevate its operational maturity level, regardless of the starting point. This is becoming a competitive imperative, given the benefits.

Hardware lifecycle plan

At some point, every computer will fail. The standard recommendation for businesses is to replace computers every 3 – 4 years. The maximum lifecycle for a computer is 5 years. Organizations often try to extend the lifecycle of a PC to trim IT costs. Unfortunately,...

Laptop replacement

I have had my laptop for around 4 years and it runs nearly as well today as the day I got it. A trusted friend, she is. The interesting part of this: I am typing this on a new laptop. Replacing a perfectly fine laptop might sound a little silly. Maybe this is a sign I...

Proactive IT services

I’m not sure you’ve heard, but Smart Dolphins is proactive in our approach to IT management. What does Proactive mean? Proactive means doing the IT work that isn’t simply in response to unexpected client needs. Sounds easy enough in theory, but in practice it is...