Tech support job

Category : | Posted : Dec 17, 2010

Christmas. Birthdays. Blue moons. These things don’t come around all the time. Career opportunities at the best dang IT support company, they also don’t come around all the time.

Don’t believe Smart Dolphins is a great place to work? Here is what Jesse Smith has to say about the experience:

Smart Dolphins is a rare place. Everybody here absolutely loves their jobs, the company, and the atmosphere.

I have to constantly remind myself not to take it for granted, because it’s a rare thing for someone to be able to wake up every day and go to a place that is more fun than work a good portion of the time. We work hard of course, but we’re invested because we all feel like we’re building something great and love where the company is going.

We have just started our hunt for our next Dolphin (hint: employee) and we need your help to spread the word.

We’re looking for a well-disguised geek. In other words, we need someone who has the super powers of a geek, but isn’t outwardly an obvious geek in the stereotypical sense. We want someone who LOVES TECHNOLOGY AND PEOPLE and loves helping them to behave well together. We want an entrepreneur. We want a work horse. We want someone who is going to make Smart Dolphins a better place to work for everyone else here. We want someone who knows what protocol ping uses (bonus points for working in golf joke). We want someone who our clients will beg to have back again.

The person will likely have a hybrid role initially, providing both remote and onsite reactive technical support as well as new technology implementation. They will have a very diverse interaction with a wide variety of our clients. There is more detail on this career opportunity on our careers page.

“How much?” The pay scale at Smart Dolphins is “moderate” (how is that for vague?). We don’t service the royal family nor Fortune 500 companies. Our salaries reflect the reasonable budgets of our small business clients. We are not cheap and early retirement will require Dolphins to be financially prudent. That’s all we’re saying publicly.

Our recruitment process is a little different than many companies. We like to start by having an interested Dolphin-to-be actually coming down to our office after calling me (Dave Monahan) to establish a good time to have an informal meet and greet.

Hopefully that is a good balance of enough information to allow you to help and not too much information that you stopped reading three paragraphs ago ;). Thanks in advance for your help with our Dolphin-hunt! And I’m sure the person we choose will end up thanking you if they feel like Ty Hedden:

Ultimately, working for Smart Dolphins means being able to do all the geeky things I would be doing at home anyway. It means getting paid to be myself and do what I love every day.

P.S. With this expansion in our Dolphin resources, we’re looking again to expand our client base. Can you think of a company that could use us? How about a professional (say a lawyer or accountant) that has had technology problems recently? Connect us and do us all a favour!

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