We've met with hundreds of organizations to explore their IT needs, and very few have come to us actively using the term "Managed Service Provider" (MSP) as a descriptor of what they're looking for. This term needs to be better understood. Yet the IT service industry...
Managed Service Provider
IT support response time
Have you ever thought that the response times you experience with your internal IT personnel, outsourced IT support company or Managed IT Service Provider (MSP) are currently or have been slower than your expectations? Do you end up listening to voicemail every time...
Proactive IT support
The other day, I arrived at a meeting with a prospective client who called us in to chat about their technology needs. This is something I do all the time in my role as Technology Ambassador. When I arrived, I was informed that "the problem was resolved, so we weren't...