We've met with hundreds of organizations to explore their IT needs, and very few have come to us actively using the term "Managed Service Provider" (MSP) as a descriptor of what they're looking for. This term needs to be better understood. Yet the IT service industry...
IT leadership
How IT roadmapping can bring your tech under control
Without a concrete plan in place, businesses tend to focus on the short term, ignoring less-frequent expenses, underfunding future productivity investments, and even missing their own business targets.
IT Contingency Planning
We often hear from prospects that they “love" their IT support person and that their IT is "fine." They’ve been doing business with him or her for over ten years. Often, when we dig a bit deeper, we discover that there is no contingency plan in place for that day that...