I work with our end users to coordinate the resolution of their IT inquiries. The quicker the path to resolution for the customer the sooner they can get back to their own work. With a blend of business and technology experience, I compliment the delivery of managed IT services. I am engaged in ongoing professional development, in an effort to broaden my understanding of business IT and service management to deliver better results for our clients.
Information Technology Infrastructure Library (ITIL) Foundations