Ross Speirs

Virtual IT Manager (vITM)

I work with our end users to coordinate the resolution of their IT inquiries. At Smart Dolphins, I started working on the support team and now work as a Virtual IT Manager (vITM). The quicker the path to resolution for the customer the sooner they can get back to their own work. With a blend of business and technology experience, I compliment the delivery of managed IT services. I am engaged in ongoing professional development, in an effort to broaden my understanding of small business IT and service management to deliver better results for our clients.

IT Specialization:
  • Microsoft 365
  • IT management
  • Windows Server
  • Infrastructure management
Certifications:
  • Information Technology Infrastructure Library (ITIL) Foundations
  • CompTIA – Network+
  • CompTIA – Security+
  • CompTIA Cloud Essentials+
  • MS-900
  • AZ-900
  • MS 365: Security Administrator Associate

 

Client Feedback:

Rapid response – thanks, Ross. — Rhonda

Quick response and Ross fixed our computer problems faster than expected, great job! Highly appreciated! — Arlene

Read my blog posts all about IT at: https://www.smartdolphins.com/pod-members/ross-speirs/