Melody Taylor

Service Manager

I have a Master’s degree in Information Science and Knowledge Management, as well as over a decade of experience in customer service. I’m here to organize, communicate and relate to the potentially frustrating technical issues our clients face. I’ve been there…I can’t even set up Bluetooth without assistance. I’m here to help with making the process of receiving assistance from the Pod as perfect as possible.

Specialization:
  • IT and systems management
  • Operational success
  • Customer service
  • Problem-solving

 

Masters Degree of Information Science and Knowledge Management, McGill University