IT support for Not-for-Profit Organizations

Helping British Columbian not-for-profits achieve their mission​

 

Your non-for-profit organization works tirelessly to achieve its mission. It is important to work with partners that understand and believe in your mission. We know a solid technology foundation and roadmap can help your organization exceed your goals.

In this case study, we share how a Victoria, BC-based not-for-profit organization recognized the need to invest in IT in order to provide support services to a growing number of immigrants and refugees through building networks, education, employment training and arts programming. Founded in 1971 by several ethnic and cultural groups to form the first Folkfest, they have since grown to over 100 employees.

IT Challenge

The organization was approaching a critical point in which they were very quickly outgrowing their technology. A 7-year old server combined with an increased number of computer users and a reliance on email was overworking their IT infrastructure resulting in decreased efficiency and increased IT costs.

Victoria NFP

Common IT problems we see at not-for-profits:

  • Budget constraints limiting investment in new technology resulting in old hardware and legacy IT
  • Stretched resources
  • Distributed workforce challenges

IT Solution

Their expansion over the last few years generated a renewed investment in IT. A replacement of their old server and a much-needed migration to Office 365 resulted in increased efficiency, reduced IT costs and complexity while providing ample storage for scalable growth. The leadership team recognized that cost, improved collaboration and simplicity were of utmost importance.

Results

Cost Management: As a NFP, predictable IT costs are necessary for short and long-term budgeting and planning. They no longer divert funds to maintaining outdated server hardware and software and benefits from fixed and predictable operational IT expenses.

Improved Collaboration: Over one 100 hundred employees can now easily and securely share files with co-workers, clients and partners. They can collaborate on documents that are always current and accessible remotely and, on any device.

Simplicity: Updated and simplified IT has boosted employee morale resulting in decreased IT service
desk calls and minimized IT stress.

Implementation: Smart Dolphins managed the implementation of these changes over a 3-week period without any unscheduled
downtime. Meticulous planning, specialized software tools, and on-site workstation visits ensured that systems were operational during the workday.

This Victoria NFP now truly benefits from the results of proactive IT. And, with Smart Dolphins as their IT support partner, they know its network will continue to function smoothly as it grows.

What some of our not-for-profit clients have to say...

As always prompt and friendly service.

Martina R.

Matthew’s response was very quick and solved the issue immediately. I like his calm manner and letting me know the estimate time of recovery of the problem. Thank you!

Chieko I.

Great follow up.

Chery A.

Always respond as quickly as you can, and respect the importance of the issue. Thanks!

Lorelle P.

Thank you for everyone’s timely and thorough expertise!

Britt A.

It was time sensitive and I appreciated the quick and effective responses.

Carlene T.

Learn more about how we are helping not-for-profits

A small not-for-profit association dedicated to enhancing mental health all across BC scaled their IT with renewed investment with the overall mission to protect the public through the promotion of safe and ethical practices in clinical counselling.

Put your Not-for-Profit mission first