Managed IT Services Across BC
Smart Dolphins supports organizations across Vancouver Island and the Lower Mainland with managed IT services, IT support, Microsoft 365, cybersecurity, and strategic IT planning — delivered by a caring Pod that helps teams use technology with porpoise.
Victoria (Headquarters)
Trusted managed IT services for Victoria organizations across professional services, nonprofits, and the public sector. Proactive support, clear planning, and a team that picks up the phone.
Vancouver
Managed IT services for Vancouver businesses that need more than a helpdesk. Strategic IT planning, cybersecurity, and Microsoft 365 support from a team invested in your success.
Nanaimo
IT support for Nanaimo businesses across Vancouver Island. From day-to-day helpdesk to long-term IT strategy, Smart Dolphins keeps your team productive and protected.
Langley
IT services for Langley businesses in the Fraser Valley and Lower Mainland. Friendly, proactive support paired with strategic planning that helps your team grow.
Burnaby
Managed IT services for Burnaby businesses, from professional services firms to growing SMBs. Local support backed by a Pod that knows your stack, your team, and your goals.
Our managed services
Our version of “Managed Services” (“What is a Managed Service Provider, really?“) is like the type of comprehensive IT department you see in large enterprise companies. We’ve scaled this model appropriately for the size of the “SMB” organizations we serve. This way, we are more than just here to troubleshoot the day’s problems (although we do this well). Instead, Technology with Porpoise will drive meaningful progress in your IT.
How we work : "Alliance"
We believe in forging strong partnerships with our clients, so we call our solution offering “Alliance.” We have fixed-price relationships with all our clients that establish a predictable investment for our system of six service deliverable areas (see below) that drive predictable results. “Month-to-month” agreements that grow and shrink as needed offer you flexibility and peace of mind. With your Smart Dolphins “Allies” in place, you get out of the “IT business” and build the vision for your organization.
We can also "Team Up"
If you have existing IT staff, let’s “Team Up”! We modify Alliance, so your existing IT staff becomes a part of our Support team. This approach lowers our fixed price, gives your valued IT team the value of our Pod, and delivers valuable synergies of both “in-house” and outsourced IT.
Our six service areas, in brief:
We have designed a unique and valuable service delivery system with six distinct and integrated areas to be proactive and drive progress.
We provide you and your team with unlimited, efficient, friendly, and caring service for your day-to-day IT needs.
We bring leadership, planning, budgeting, and consultation, aligning your technology to modern best practices and your business objectives.
We dive into the details with proactive auditing, documentation, and problem prevention. vITM is where the proactive rubber hits the problem-free road.
We curate, implement and manage technology, tools, AI/automation, and broad oversight of your IT systems.
Our professional services team brings expert procurement, careful planning, and technology renewal, creating fundamental operational transformation for your business.
Our expert trainers and different modes of training delivery empower your team with the knowledge and skills to make the most of your IT investment, Raising your team’s IT IQ – the final and critical mile of IT success.
The Dolphin difference
We make three primary promises to you, the combination of which delivers a unique and valuable result:
IT Empowerment
Elevate your team to do their best work through technology training, coaching and consulting.
A Modern IT Solution
A flexible, secure and collaborative IT solution providing the foundation for your business growth and success.
Caring Dolphins
Professional, talented Dolphins who are a natural extension of your team.
Your next step
The specific benefits our clients enjoy are context-dependent, and, as such, we love consulting with leaders like you to help you understand what our approach can produce for your organizations.
Schedule a meeting today to discuss how Technology with Porpoise will raise the tide for your organization and team.
Do you need to learn more before we meet? Check out some of our case studies or some of our “Smart Things” (Resources).