IT Support

Your IT support partner

What does an IT support desk do?

 

An IT service desk team provides technical troubleshooting to get your computer systems back on track as quickly as possible. A client submits a ticket to the team which is then triaged to an IT support specialist to document, coordinate and resolve the issue. Smart Dolphins offers a comprehensive ticketing system that allows end users to schedule a specific time for ticket resolution. And because our managed IT services model offers unlimited IT support for a predictable flat rate, our clients know and trust that we have their best interests in mind.​

Responsive, professional and friendly IT support

 

  • Unlimited IT support

  • Remote IT support, onsite and 24/7 after hours support

  • Third party liaison

  • Procurement

Why Smart Dolphins IT support?

 

  • Proven process

  • Certified employees

  • Best-in-class ticketing system and tools

  • Fast response time

  • Exceptional customer service

  • Customer feedback system

Your dedicated IT support team

Melody Taylor

Melody Taylor

Service Manager

Matthew Pajot-Gibb

Matthew Pajot-Gibb

Support Team Specialist

Chad Ryan

Chad Ryan

Support Team Specialist

Luke Jovanovic

Luke Jovanovic

Support Team Specialist

Kel Videll

Kel Videll

Support Team Specialist

Radi Trahanov

Radi Trahanov

Support Team Specialist

David Hamilton

David Hamilton

Support Team Specialist

What clients say

Thanks Luke for getting this issue sorted out so quickly – for arranging to have the CPU picked up and delivered within the timeframe I requested:)

Theodore R.

David was great. Efficient and speedy while entertaining and friendly at the same time.

Lisa W.

Chad took extra initiative to describe the process used to resolve my ticket by sending me a video screen capture of the steps taken.

Jared M.

I appreciate that Chad helped me with instructions and a video. He was approachable. I knew if I had further questions I could ask for help.

Samantha S.

The setup was done efficiently. Matthew made sure that the new/second monitor is working and provided feedback on using it.

Mirko K.

Ready to get the best help you can?