IT Helpdesk

Experience the Island’s best IT helpdesk to make your organization more productive, efficient, and profitable.

 

Our IT helpdesk provides quick and efficient solutions to an end user’s IT problems. You can rely our IT helpdesk to quickly get answers to your questions on the phone, by email or through our online portal. You can even schedule an appointment to speak with one of our support team specialists. This is an easy way to make sure your employees have everything they need to thrive in their role. When you need more than remote support, our onsite team will come to your office to assist you.

Today’s small businesses have many technology and communications vendors – from line-of-business software providers, to telecommunications services. Our IT helpdesk serves as your business’ technology liaison to ensure all of your vendors are working together.

Retaining internal IT support employees is more difficult than ever before. But you can rise above the staffing struggle by outsourcing your IT helpdesk to Smart Dolphins. We have already done the work of seeking out and hiring talented support team specialists. We take pride in investing in our staff’s professional development so they have the certifications and experience needed to solve problems quickly and efficiently. And even if you already have a great internal IT department, outsourcing your IT helpdesk can offload some of the reactive work taking up your IT team’s time and energy and fill in gaps in coverage and knowledge. So your business will always have the IT help you need, when you need it.

Smart Dolphins IT Helpdesk

  • Unlimited IT support
  • Remote, onsite IT support and 24/7 after hours support
  • Third party liaison
  • Procurement

Why Smart Dolphins IT Helpdesk?

  • Capacity
  • Certified technicians
  • Exceptional customer service
  • Proven process
  • Documentation 

Results

  • Boost productivity
  • Minimize downtime
  • Reduces internal stress
  • Quick problem resolution
  • Incident management
  • Advanced reporting and analytics

Customer experience first

 

IT support

Customer satisfaction score, 2021

The personality of your IT helpdesk staff may seem unimportant in light of other certifications, but in fact their ability to interact and solve problems in a personable manner is vital. If your employees hesitate to call the helpdesk when a problem is small, or cannot understand the instructions they receive from the support technician, then IT issues will mount.

One of our promises to our clients at Smart Dolphins is to put customer experience first. Our culture is one where we encourage honesty, passion, and accountability—all while smiling. Every ticket is handled with care no matter how minor it is (yes, even if that means just restarting your computer!).

Your dedicated IT helpdesk team
Melody Taylor

Melody Taylor

Service Manager

Matthew Pajot-Gibb

Matthew Pajot-Gibb

Support Team Specialist

Chad Ryan

Chad Ryan

Support Team Specialist

Luke Jovanovic

Luke Jovanovic

Support Team Specialist

Kel Videll

Kel Videll

Support Team Specialist

Radi Trahanov

Radi Trahanov

Support Team Specialist

David Hamilton

David Hamilton

Support Team Specialist

Client testimonials

Your staff are TOPS! I appreciate how personable everyone is, and their skills to fix IT issues without making be feel like a “techno-dinosaur”! Thank you for all that you so!

Janice

Radi was very pleasant to deal with 🙂

Bethany

Very helpful and kind.

Jonathan

Fast friendly response and fixed quickly – thanks!

Marco

Get the best IT help you can

 

Our IT helpdesk POD doesn’t just work for you; we become members of your team. If you would like to discuss the benefits of our support via telephone, please call Meghan or Christopher at: 250.721.2499 x 207.