Existing Clients – Support Requests

If your business is not currently a Smart Dolphins client your request will be forwarded to our marketing team.
If you are interested to hear more about becoming a client, please schedule a consult.

Submit a Support Request

Please use the form below to submit a ticket to our Support Team.
Provide as much information as possible to help our team resolve your issue quickly.

Smart Dolphins IT client tech support is also available via telephone 250.721.2499 or email at: support@smartdolphins.com.

Contact information

Please provide working contact information so our team is able to identify you as a client and engage with you to resolve your issue as quickly as possible.
Email Address you can be contacted via (preferably your company email address)
Provide a phone number you can be reached at by our support team if you cannot be reached via your office's main number.

Issue

In a couple of words summarize your issue, example: Unable to Print.
How many people is your issue affecting?
How severly is this issue affecting your ability to work?
Describe the problem, how to replicate it, and any steps you have taken to troubleshoot the issue yourself.
Screenshot
Accepted file types: jpg, jpeg, png, gif.
If you have an error message on your program or screen, please attach a screenshot.