IT Standardization

Standardization is not new in business. From telephones to business processes, standards are key to maintaining productivity. Standards can be developed around many aspects of IT, including: equipment, line of business applications, network security, backup and disaster recovery, business continuity, IT planning and more. Key benefits of standardization include: Reduced operational costs; Increased operational stability;…

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Fixed IT support fees

In 2015, we underwent an operational renovation where we began to charge a fixed monthly IT support fee. At that time, the vital part of our renovation was to change our arrangements with our customers to a fixed, “all-inclusive” monthly fee. This, as opposed to charging a fee that was simply based on the amount of work that we did, for example, an hourly rate. …

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