Posts written by:
Andrew Rivett
Backup systems and car purchases; a little comparison Have you ever heard the saying “I just drive a car to get to get from point A to point B?” This is almost never true. The truth is that we factor all kinds of decisions into our vehicle purchases. For example, safety is important. We will be packing our families and or pets or friends into these vehicles. We want…
I heard a great quote from a wise man (named Bob) a few months ago that really resonated with me. “We are not in the fixing problems business, we are in the setting expectations business”. Have you ever been excited about a company’s service simply because they called you back when they said they would?…
Here at Smart Dolphins, it’s not uncommon for one person to use both a workstation, a laptop and another monitor in different scenarios. The workstations are used in the office at our desks, while the laptops go onsite when visiting clients, in the boardroom during meetings and remotely at home. However, recently we have been…
We’re looking for a new tech support dolphin, as is no secret, and for a variety of reasons I have been far more involved in the hiring process than I would usually be. Sure I’ve been to a lot of interviews in the past, but Dave normally goes through our resumes and meets our hopeful…
Use a virtual printer to create your own PDF documents with this quick tip! PDF (Portable Document Format) is a file format that isn’t going away any time soon, and is an excellent way to make sure that what you see on your screen will look exactly the same on someone else’s screen. You have…
Most people curse the Windows key and its awkward placement on their keyboards, but it can actually be quite useful if you understand how to use it. Here are a few simple and useful keyboard shortcuts that utilize the Windows key: Windows key + D: Show desktop Windows key + F: Find files or folders…
I just finished reading Shallows after hearing Dave’s recommendation earlier this month. What a great read. Shallows really speaks to me. I’ve noticed and commented to various people over the past few years how my ability to remember and absorb information has changed. I’ve been at Smart Dolphins for over seven years and the difference…
A few of us Smart Dolphins folk watched a webinar a few weeks ago on how to institute change in the workplace. During one of the examples given in the webinar, the presenter suggested that Microsoft should remove the Reply to All button from Outlook. His thinking is that by the removal of this button,…
A client recently alerted us about a phone scam that could have impacted them – if they hadn’t already heard about this scam happening to another local business in town. They were forewarned and knew to hang up the phone, but others may not be so lucky. Although this scam isn’t brand new, it seems…
This is a question that we hear a lot. Our prospects have not heard the term before and our existing clients need it redefined. It is no surprise that these questions come up….centralized services are nearly invisible. Like most things in IT, if they are working great then you will barely notice them. So, what…