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Reactive vs. Proactive Service – Part 2

The other day, I arrived at a meeting with a prospective client who called us in to chat about their technology needs. This is something I do all the time in my role as Technology Ambassador. When I arrived, I was informed that “the problem was resolved, so we...

Reactive vs. Proactive Service – Part 1

When I joined the Smart Dolphins team this year, I came in with 24 years of IT experience under my belt, and 15 years of experience being in business. What I was about to learn – not just about IT, but about business – was momentous. In short, it’s...