Current Career Opportunities

Thanks to our growth, we have three full-time positions available: (1) Junior Project Engineer (2) Support Team Engineer (3) Onsite IT Admin. If you’re ready to join The Pod and help lead our Allies out of IT Mediocrity, then reach out and let’s dive in!

As an experienced IT professional, you know better than anyone that IT is about so much more than tickets and troubleshooting. It’s about helping businesses succeed. It’s about implementing technical solutions that make workplaces simply work.

We’re Smart Dolphins, a leading, strategic managed IT services company that helps small to medium sized businesses leverage technology to drive productivity and growth. Our goal is to ensure our Allies’ (our term for customers) IT is always an asset in their organization, by aligning their technology with their business goals. We have a special and rare opportunity to make a major impact on the world… and enjoy ourselves while we’re doing it!

JUNIOR PROJECT ENGINEER

As our Junior Project Engineer, your goal is to provide world-class customer service and leadership to our Allies. You will be an important part of delivering our managed service solution through the provisioning of new technology to our Allies. The bulk of the role will be imaging, configuring and installing new workstations and decommissioning old workstations. You will also assist with other solution deployments and general assistance to the team.

As you get started with us, you’ll work in our office providing remote technical support to our Allies as part of our Support Team. This is part of our training process to get new Dolphins acquainted with our team, our Allies and our tools and processes. This position on the “Support Team” will likely last between one and six months.

Once you’re up and running, you’ll start working with our Project team – going onsite and assisting with new technology implementation. You’ll take a proactive, process-driven approach, deeply-impacting Allies’ technology and helping ensure we minimize reactive problems and business risk. You’ll help our Allies sleep well at night, knowing their businesses and technologies are stable and secure.

As part of our team, you will learn all aspects of our business and our managed IT services program. Working together, we’ll discover your strengths and specializations and work towards the right fit of role, interest, challenge, and job satisfaction.

As a Junior Project Engineer, practically speaking, here’s what you’ll do:

  • Ensuring the on-time and high-quality deployment of Ally workstations
  • Decommissioning old workstations, including recycling, hard drive destruction and documentation
  • Labeling all servers, workstations, laptops per Smart Dolphins naming convention
  • Responsible for Imaging new workstations per Smart Dolphins procedures
  • Documentation of new workstation details for each new deployment
  • Development and updating of new workstation setup procedures, templates, checklists and documentation
  • Maintain and update base workstation images
  • Updating ConnectWise Service Tickets, keeping real time logs
  • Remain knowledgeable on current and new technology to improve provisioning processes
  • Deploy other hardware (such as switches, firewalls, and WAPs) and software
  • Collaboration with project team on large projects
  • Participate in regularly scheduled team meetings.
  • Support team assistance as required, including Triage/Dispatch
  • Member of After Hours rotation as scheduled and required to support our Allies.
  • Identify and communicate recurring problems and Allies “At Risk”.

Qualifications

  • Hands-on experience managing business class desktop/network technologies
  • One or more of the following technical certifications: MTA, MCSA, MCSE, CCNA, CCA
  • Experience managing/troubleshooting Microsoft Windows 7, 10 in a business environment
  • Experience managing/troubleshooting Microsoft Windows Server 2003/2008/2012
  • Experience troubleshooting LAN/WAN network connectivity
  • Experience managing/configuring/troubleshooting: Hyper V, firewalls, network switches (including VLANS), NAS devices
  • Experience with backup/disaster recovery devices
  • Experience with remote management tools
  • Experience with any of the following: Connectwise, Lab Tech, Dell servers, cloud services like Office 365, StorageCraft, Meraki, OpenDNS security technology, APC UPS and Powerchute
  • Valid driver’s license and a clean driving record

SUPPORT TEAM ENGINEER

As our Support Team Engineer, your goal is to provide world-class customer service and leadership to our Allies. You will be an important part of delivering our managed service solution through the day-to-day technical support of our Allies’ technology. The bulk of the role will be managing expectations, troubleshooting, problem resolution, technology administration and documentation. You will also assist the other teams within the Pod. Most of the work is done remotely from our office, but occasionally the support is best provided onsite.

The Support Team Engineer must represent themselves as the “Face” of Smart Dolphins. Many times you are the first and only impression an Ally receives of our company. Your attitude, professional manner, and personal attention given in each and every touchpoint, is paramount to our success. You are expected to quickly and efficiently see through to resolution most of service tickets that come your way. You will want to follow provided processes, check-lists, and policies to ensure consistent results. You will combine information and tools provided with your technical knowledge to achieve a high level of customer satisfaction.

We believe that the early days as a Dolphin set the foundation for long term success and so we like to take our time with a new Dolphin’s trek up the Learning Curve. We have a very unique and precise way we do things and we’ll want to be sure we help you build the right habits and routines. Long term, you’ll forever learn about new technologies, business (our business specifically) and our strategic managed IT approach. Learning never ends at Smart Dolphins.

There are a number of exciting roles at Smart Dolphins. Some Dolphins are purpose built and most successful as a permanent, long term productive member of our Support Team. Other Dolphins move to other teams and roles over time. Working together, we’ll discover your strengths and specializations and work towards the right fit of role, interest, challenge, and job satisfaction.

As a Support Team Engineer, practically speaking, here’s what you’ll do:

  • Provide remote and phone support to end-users from Smart Dolphins office or, occasionally, onsite.
  • Answer phone calls quickly. Respond to all assigned service tickets within specified time limits.
  • Diagnose & Resolve 90% of assigned service tickets.
  • Log all service details within ticket.
  • Keep accurate track of time for service tickets in real time.
  • Identify situations that require escalation and inform management of recurring problems or clients at risk.
  • Participate in regularly scheduled team meetings.
  • Participate in Customer Service Skills Training
  • Maintain education and knowledge to align with support needs.
  • Member of On-Call rotation as scheduled and required to support our clients.
  • Know, understand and live Smart Dolphins’ Core Values, Vision, Mission, Value Proposition, and Service Offerings.
  • Enthusiastically help other teams and Dolphins as needed.

Qualifications

  • Hands-on experience managing business class desktop/network technologies
  • One or more of the following technical certifications: MTA, MCSA, MCSE, CCNA, CCA
  • Experience managing/troubleshooting Microsoft Windows 7, 10 in a business environment
  • Experience managing/troubleshooting Microsoft Windows Server 2003/2008/2012
  • Experience troubleshooting LAN/WAN network connectivity
  • Experience managing/configuring/troubleshooting: Hyper V, firewalls, network switches (including VLANS), NAS devices
  • Experience with backup/disaster recovery devices
  • Experience with remote management tools
  • Experience with any of the following: Connectwise, Lab Tech, Dell servers, cloud services like Office 365, StorageCraft, Meraki, OpenDNS security technology, APC UPS and Powerchute
  • Valid driver’s license and a clean driving record

ONSITE IT ADMIN

As our Onsite IT Admin (we refer to this role as “Virtual IT Manager” (vITM) to our Allies), your goal is to provide world-class customer service and leadership to our Allies. You will be an important part of delivering our managed service solution through the day-to-day technical documentation, Best Practice Alignment and general support of our Allies’ technology. The bulk of the role will be:

  • Knowledge, problem, configuration and asset management
  • Best Practices alignment and health checks
  • Generally owning the technical relationship with our Allies
  • Assisting the other teams within the Pod

Most of the work is done onsite at our Allies’ office, but some work from our office as well.

The Onsite IT Admin “owns” the customers’ technology and through a recurring, proactive process becomes the subject matter expert for each Ally. Our vITMs also provide most of the “face time” with our Allies and so your attitude, professional manner, and personal attention given in each and every touchpoint, is paramount to our success. Through the use of several powerful technologies, a well-refined process and through your own technical talents, our virtual IT Managers reduce the technology problems, minimize business risk and generally provide best in class Customer Service to each of our Allies.

We believe that the early days as a Dolphin set the foundation for long term success and so we like to take our time with a new Dolphin’s trek up the Learning Curve. We have a very unique and precise way we do things and we’ll want to be sure we help you build the right habits and routines. As a new Onsite IT Admin, we’ll like have you start by working in our office with our Support Team for the first 1-6 months. Of course, long term, you’ll forever learn about new technologies, business (our business specifically) and our strategic managed IT approach. Learning never ends at Smart Dolphins.

There are a number of exciting roles at Smart Dolphins. Some Dolphins are purpose built and most successful as a permanent, long term productive member of our vITM team. Other Dolphins move to other teams and roles over time. Working together, we’ll discover your strengths and specializations and work towards the right fit of role, interest, challenge, and job satisfaction.

As an Onsite IT Admin, practically speaking, here’s what you’ll do:

  • Participate in onboarding new Allies, including performing network assessments and creating technical documentation.
  • Travel to Ally sites to perform proactive and reactive network support services.
  • Manage Ally LAN/WAN, virtual environments, software, storage, backup, security, etc.
  • Analyze Ally technology anomalies, issues, faults, and inferior configurations.
  • Work with virtual Chief Information Officer (vCIO – another role at Smart Dolphins) to educate Allies on best use and configuration of their infrastructure.
  • Help identify risks within Allies’ IT environments.
  • Attend Ally Technology Steering Meetings and support the vCIO in presenting business technology concepts, options and solutions.
  • Create and maintain Ally technical documentation.
  • Work with other teams to deliver comprehensive IT solutions.
  • Troubleshoot and repair technology issues.
  • Use prescribed applications and processes to deliver our Technology with Porpoise approach.
  • Track all time in detail and in real time within Smart Dolphin’s ticketing system.
  • Attend and participate in Team meetings.
  • Provide project, time and materials services and on-call after hours customer support as scheduled.

Qualifications

  • The successful candidate must possess a minimum of 3 years of full time hands on experience managing business class desktop/ network technologies.
  • One or more technical certifications (MCP, MTA, MCSA, MCSE, CCNA, CCA)
  • Experience Troubleshooting Microsoft Windows 7, 10 in a business environment
  • Experience managing/ troubleshooting Microsoft Windows Server 2003/2008/2012
  • Proficient with Active Directory Administration and Group Policy Management
  • Proficient LAN/ WAN Network Connectivity Troubleshooting Experience
  • Proficient managing and configuring Hyper V
  • Proficient configuring/ Troubleshooting Firewalls
  • Proficient configuring/ Troubleshooting Network Switches including VLANs
  • Experience with Backup/ Disaster Recovery Devices
  • Experience Configuring/ Troubleshooting NAS devices
  • Experience with Remote Management Tools (Labtech/Automate), ConnectWise, Dell, Office 365, StorageCraft, Meraki, OpenDNS, APC UPS and Powerchute

The Right Fit:

Our best Dolphins are:

  • Responsible: you take ownership of your role, and always do the right thing for our Allies, their business, and our team.
  • Continuous learners: if you don’t know something, you ask questions and jump right in to learn new skills. You are intensely curious about business and technology and are forever hungry for personal growth.
  • Process-oriented: checklists, documentation, and standards excite you. You enjoy building and following systems that keep things organized and Allies (and Dolphins) happy.
  • Impact-Driven: you’re not just looking for a job, but more importantly, you are passionate about finding a long term home for your career, with equally-passionate people, at a place that makes a difference in the world.

If this sounds like you, then we can’t wait to meet you!

Working at Smart Dolphins

If you asked our current team why they love Smart Dolphins, they’ll tell you being here feels like a one-of-a-kind opportunity. We do challenging and meaningful work for some really caring, successful and valuable local organizations, all while working with a family-like team. The perks and office are great. For most Dolphins, there is no place we’d rather work!

Our leadership is committed to teaching our team about our business, technology, and generally providing continuous learning and educational opportunities. Working here means building a business you take pride in and growing into the Dolphin we need you to be in the future.

Smart Dolphins has been recognized with several awards that speak to the unique and special place we’ve created over the years together:

  • 2018 – Best Place to Work Canada (including Best Workplace in Technology and Best Workplace for Millennials)
  • 2017 – Outstanding Workplace of the Year (GVCC)
  • 2012 – VIATEC Employer of the Year
  • 2007 – Worklife BC Award of Merit

We hope you’ll help us win our next award!

How to Apply

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results.

We strive to build a team that reflects the diversity of the community we work in, and encourage applications from ALL groups and people, including those who are traditionally underrepresented.  If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.

If you think you have what it takes to join our award-winning team, please apply online by completing the form here (you will need a cover letter and a resume). Please submit your application before November 16th.

Job Specs
  • Full-time, permanent position, Monday to Friday during business hours.
  • Health Trust Plan for Dolphins and family.
  • RSP Matching.
  • Access to company cars.
  • $40,000 – $60,000/year, commensurate with experience.
  • Peer-to-peer rewards program.
  • A company laptop and cellphone.
  • Profit sharing program.
  • In addition to a standard vacation, you’ll receive 5 additional sick days off.

 

It’s easy for companies to say that their employees love their work lives, but our employees say it for themselves.

Smart Dolphins is a rare place. Everybody here absolutely loves their jobs, the company, and the atmosphere. I have to constantly remind myself not to take it for granted, because it’s a rare thing for someone to be able to wake up every day and go to a place that is more fun than work a good portion of the time. We work hard of course, but we’re invested because we all feel like we’re building something great and love where the company is going.

Jesse Smith

Dolphin Birthday: June 6 2004

It’s a pretty awesome feeling to be able to wake up every morning excited to go to work. The office is full of Dolphins who are able to work hard and have fun at the same time. Everyone here loves what they do which creates an office atmosphere unlike any I have experienced before. It’s a lot of fun to be involved with all of the great things Smart Dolphins is doing and to watch the company grow.

Chad Ryan

Dolphin Birthday: Feb 7 2012

Smart Dolphins is not your typical office environment. You’ll find poker tables, a big red dog, and way too many references to aquatic mammals. Typically Dolphins start their day bright and early but we live flexible lives. We value family time and a balanced approach to work. That isn’t to say we don’t work hard, a lot is expected of a Dolphin.

A lot of people are counting on us. We know that even the small choices we make day to day are very important. We all look forward to coming to work and making the absolute best of every day. Keeping a positive attitude (and office!) is a huge part of being a Dolphin.

Ultimately, working for Smart Dolphins means being able to do all the geeky things I would be doing at home anyway. It means getting paid to be myself and do what I love every day.

Ty Hedden

Dolphin Birthday: Nov 9 2009