Blog

IT Employee versus Outsourced IT – Part 1

One full-time employee should be able to support roughly 50 to 150 computer users. As a rule of thumb, one full-time employee should be able to support 50 to 150 computer users. If the organization uses technology more intensively or has significant customer-facing...

Pod Pointer – Ignore Outlook conversations

You’ll want to be careful with this tip because it effectively creates a rule to delete messages that match specific criteria. If you’re being bombarded with an ongoing email thread you can right click on any email in the conversation and choose Ignore.  All previous...

Pod Pointer – Resize your desktop items

Are you having a hard time reading your desktop items (in Windows Vista, 7 or 8)?  If so, we hope this tip will help you out: – Focus the cursor on your desktop by clicking anywhere within it – Hold down CTRL.  While still holding CTRL, scroll your mouse...

Pod Pointer – Firefox’s Amazing Keyword Searches

Firefox comes with a great search feature that many people don’t know about.  It requires very little effort to set up, so let’s get right into it and you can see for yourself! If there’s a search you use a lot (in our example, we’ll use IMDB.com’s...

Successful IT Support

Success in the IT Service industry requires two things: talent and process. Talent is the most obvious factor and so most service providers and customers focus on this. Indeed, Smart Dolphins is loaded with talent, but that is for another day.   Less obvious is...