Blog

Tip top tap top tip! (iOS)

Do you want to get to the top of your email list quickly?  Same with Twitter? Or scroll to the top of the long webpage? Simply tap on the clock at the top of the screen on your iPhone or iPad and the list will automatically scroll to the top. Easy as that!  ...

The Future Looks…

Technology seems to be getting easier – stuff that used to need a lot of TLC and kept tech support on their toes, now “just works”. Stuff that would take days or weeks of technical expertise to launch can now just be plugged in. We also have a younger generation who...

Pod Pointer – Working offline with Outlook

Want to not be bothered with new e-mails while in a meeting on your laptop? Put your Outlook into offline mode! – In Outlook 2010, click the Send/Receive menu in the ribbon, then click Work Offline (in older versions, click File –> Work Offline) –...

Net Promoter Score (NPS)

Fred Reichheld wrote an article in the Harvard Business Review in 2003 called, “The One Number You Need to Grow”. I found a pdf version of it here. The Net Promoter Score was born. The Net Promoter Score (NPS) is a very simple measure of customer satisfaction,...