Blog

Welcome Home Reactive

Almost a year ago, Smart Dolphins outsourced our tier-one reactive service. In other words, all our initial reactive service that our clients required was done outside of our office. We’re now really excited to announce that on September 1st of this year, that role...

The mistakes of hopeful job seekers

We’re looking for a new dolphin, as is no secret, and for a variety of reasons I have been far more involved in the hiring process than I would usually be. Sure I’ve been to a lot of interviews in the past, but Dave normally goes through our resumes and meets our...

E-mail subject lines – a “grey” matter

Here is another great email management tip that is simple and effective! Did you know that you can rename the subject of an existing email message in Microsoft Outlook?  It isn’t obvious because the subject is written on top of a grey background and we’ve all been...

Password Is Not A Good Password

I’ve got a bit of a reputation with my family for being the “password tyrant”. I honestly wasn’t trying to be a pain when I created password policies requiring 15 character passwords containg both upper and lower case characters plus a number...