Blog

Baby Dolphin: Ryan

Ryan Kingsbury was one of the many people that lived out east, but decided he just had to live in our beautiful city. Originally from Montreal, Ryan recently made the trek out west and this was a lucky break for Smart Dolphins as it allowed us to add some SERIOUS...

Operational Refinements

In September, we made a very significant change to our business by partnering with LiveVHD and having them serve the “Tier 1” support role for our customers. All our reactive support requests go to them first and they are tasked with either completing the required...

The Good in the Bad

Recently we had a “past client” come back and accuse us of overselling them and of “setting them up wrong”. This was quite an opportunity. As can be expected, I have to maintain anonymity, so I can’t disclose the details, but I will share a few lessons and...

Coffee #!#?%#

If you were standing in the halls of Smart Dolphins this morning at about 8:30, you would have heard the heavenly cries of “Make my coffee, #!#?%#!” and felt the love flowing (and the adrenaline). “Coffee #!#?%#” is back! Unless you have worked at Smart Dolphins,...

Show that you care – Handwritten Letters

As part of our recruitment process, we ask our job applicants to prepare for us a short, handwritten letter. This is fairly ironic given we’re a tech company. I often get some inquisitive responses – why do we put these applicants through these torturous hand cramps?...