+250-721-2499
Victoria | Nanaimo | Kelowna

Service Price List

Smart Dolphins charges fixed prices for server support and all our other IT service. We are one of the few IT Support companies in Victoria that don’t charge hourly rates for our computer and network support.

IT Support

Description Price
After-hours support – Planned $69.00
After-hours support – Unplanned/emergency $99.00
Credit Card processing fee $1.00
Dell consulting fee $149.00
Document office network technical settings $199.00
Document user and network technical settings $29.00
Expedited Warranty – Greater of 25% of original retail price or $29 $29.00
In-person training $39.00
Onsite Visit $99.00
Onsite Visit – Travel Time (@$35 per hour) $35.00
Onsite Visit – Warranty Pickup or Delivery $79.00
Remote Dolphin Assistance $39.00
Shipping – Expedited $19.00
Shipping – Regular $9.00
Telephone-only technical assistance $39.00
Telephone-only technical assistance – Advanced $69.00
Telephone-only technical assistance – Basic $19.00

Networking, Workstation and Server Support

Description Price
Attempt recovery of data from failing hard disk $149.00
Clean computer internally $39.00
Flash BIOS $69.00
Hardware component – Internal – Install or remove $69.00
Hardware component – Internal – Install or remove – Advanced $139.00
Hardware component – Internal – Install or remove – Basic $39.00
Hardware component – Peripheral – Install or remove $69.00
Hardware component – Peripheral – Install or remove – Advanced $99.00
Hardware component – Peripheral – Install or remove – Basic $29.00
Hardware component – Test $69.00
Install and configure ADSL or cable modem $79.00
Network patch panel installation $99.00
Organize workstation cabling $29.00
Physically connect to or disconnect from network $29.00
Printer – Configure/Modify Scan to Email or Folder $79.00
Printer – Local printer – Physically configure, install, or move $29.00
Printer – Network printer – Physically configure, install, or move $39.00
Replace and modify chipset fan $79.00
Router installation $129.00
Router installation – Advanced $249.00
Router installation – Basic $79.00

Software Service

Description Price
Backup or restore data $69.00
Bypass Windows logon security password $79.00
Change internal I.P. address of server $99.00
Change workstation name $19.00
Configure BIOS settings $39.00
Configure Remote Desktop Connection to connect to a remote system $39.00
Configure security groups and permissions for Sharepoint access $29.00
Configure sharing and permissions for folder $19.00
Configure Virtual Memory page file size $29.00
Configure Windows to be accessible through Remote Desktop Protocol $49.00
Create Windows security group or edit membership $19.00
Delete Windows’ stores of temporary files $29.00
Deploy backup software – Server $159.00
Deploy backup software – Workstation $59.00
Dual monitor configuration – Create/Edit $19.00
Edit Windows Registry $39.00
Email client configuration – Modification $29.00
Email client configuration – New setup $49.00
Email client configuration – Out-of-office notification – Create/Edit $19.00
Email client configuration – Recover deleted content via “Recover Deleted Items” function $49.00
Environment variable – Create/Edit $19.00
Exchange Object Security permissions – Modify $39.00
Exchange Object Security permissions – Modify – Advanced $59.00
Exchange Object Security permissions – Modify – Basic $29.00
Exchange Server – Configure SPAM-control policies $39.00
Exchange Server – Configure SPAM-control policies – Advanced $59.00
Exchange Server – Configure SPAM-control policies – Basic $29.00
Exchange Server – Email forwarding – Create/Edit $39.00
Exchange Server – Export contents of single mailbox to PST file $69.00
Exchange Server – Global sending/receiving policies – Configure $29.00
Exchange Server – Global sending/receiving policies – Configure – Advanced $49.00
Exchange Server – Global sending/receiving policies – Configure – Basic $19.00
Exchange Server – Grant rights over mailbox to user account or security group $39.00
Exchange server – Permit Out-of-office replies for entire organization $49.00
Exchange Server – Public folder – Create/Edit $89.00
Exchange Server – Public folder – Modify permissions $39.00
Exchange Server – Recover Storage Group $149.00
Forensically wipe hard disk $59.00
Fresh Start – Backup all data and restore to new Windows install $79.00
Fresh Start – Clean install of Windows OS including drivers and updates $159.00
Fresh Start – Install Up To Three Pieces of Licensed Software $39.00
General Operating System, User Profiles and Programs Clean Up $99.00
General Operating System, User Profiles and Programs Clean Up – Advanced $139.00
General Operating System, User Profiles and Programs Clean Up – Basic $59.00
Image hard disk $39.00
Install and configure dynamic DNS updater software $39.00
Investigate and Diagnose Problem $59.00
Investigate and Diagnose Problem – Advanced $99.00
Investigate and Diagnose Problem – Basic $19.00
Join workstation to Windows Domain $69.00
Login Script – Create $69.00
Login Script – Edit $39.00
Malware removal $129.00
Malware removal – Advanced $159.00
Malware removal – Basic $69.00
Manually configure and test VPN connection $39.00
Microsoft Updates or Windows Updates – Server $89.00
Microsoft Updates or Windows Updates – Server – Advanced $199.00
Microsoft Updates or Windows Updates – Server – Basic $49.00
Microsoft Updates or Windows Updates – Workstation $59.00
Microsoft Updates or Windows Updates – Workstation – Advanced $129.00
Microsoft Updates or Windows Updates – Workstation – Basic $29.00
Microsoft Windows or Microsoft Office – Perform software activation – Automatic/online $19.00
Microsoft Windows or Microsoft Office – Perform software activation – Telephone $29.00
Mobile Device – Configure Synchronization $99.00
Network Cable Termination – Both Ends – Single Termination $49.00
NTFS security permissions – Modify $39.00
NTFS security permissions – Modify – Advanced $59.00
NTFS security permissions – Modify – Basic $29.00
Optimize Windows’ startup items (Start menu, Registry, and services) $29.00
Optimize Windows’ startup items (Start menu, Registry, and services) – Advanced $39.00
Optimize Windows’ startup items (Start menu, Registry, and services) – Basic $19.00
Per-workstation website blocking (up to ten sites) – Create/Edit $29.00
Printer – Configure sharing and permissions $49.00
Printer – Connect to shared printer – For all users of computer $39.00
Printer – Connect to shared printer – For single user profile $29.00
Printer – Install printer driver into Windows’ Print Spooler service $39.00
Printer – Local printer – Configure drivers and printer instance $39.00
Printer – Network printer – Configure printer settings, drivers and printer instance $59.00
Repair, reinstall or upgrade Windows OS $99.00
Restrict user activities and lock down Windows workstation $99.00
Router configuration $49.00
Router configuration – Advanced $109.00
Router configuration – Basic $29.00
Server – Configure Shadow Copies on a Drive $49.00
Server network port redirection – Create/Edit $39.00
Service Pack – Server $199.00
Service Pack – Workstation $69.00
Shared folder – Configure access permissions $39.00
Shared folder – Create and configure access permissions $49.00
Smartphone Exchange mailbox synchronization $59.00
Software installation $39.00
Software removal $29.00
Standalone drive-mapping script – Create/Edit $39.00
Update third-party software $59.00
User Account – Create/Edit $39.00
User profile – Import Windows user data & settings (favourites, cookies, etc.) $39.00
Windows Group Policy – Group Policy Object – Create new $89.00
Windows Group Policy – Group Policy Object – Modify existing $69.00