Over-Investing in IT Support
Over-investing in IT infrastructure is actually not a huge problem — as long as that over-investment is recognized and managed as such. Without that recognition, you might find yourself in these two common situations that generally don’t end well:
1. The employee feels the need to show their value by appearing busy. This can evolve into a lot of “make work” projects. We’ve seen more than one siuation where a small organization has paid dearly to have their IT person painstakingly create reams of relatively-useless technical documentation (nearly all of which could be collected automatically with the right tools) and/or “automate” the environment using scripts and customized solutions that only he/she understands. Sometimes these things happen from pure boredom — IT people like a challenge and the opportunity to learn. Idle hands…
2. The employee ends up with additional responsibilities outside of leading and maintaining the IT infrastructure that distract them from doing their core job. The end result is often that the person can only get to the IT fires and is never able to get ahead of things.
We focus on doing our tasks well for our clients, and optimize the labour needed to do it.
Are you worried your internal IT employee has “made work” or become overly distracted? I’d be happy to discuss whether or not it would make sense for us to assess your situation. Give me a call.