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Author Archives: Ross Speirs

Ransomware Infects smart TVs
Ransomware Infects Smart TVs Too!

With so many devices connecting to the Internet in this day and age, we have to be more vigilant than ever.

For owners of Smart TV’s, be on the lookout for a ransomware known as “FLocker.” FLocker, short for “Frantic Locker,” is a lock-screen ransomware that locks your Smart TV and proceeds to demand payment to the “U.S. Cyber Police.” Initially detected by Trend Micro, back in 2015, this malware continues to spread. It can also lock your Android smartphone and take information from your device, including phone numbers, contacts, location, and other personal information.

Unfortunately, FLocker is difficult to remove. Your best option is to contact the device vendor for assistance, but even then you may not be able to get rid of it. Smart TV’s don’t generally have sophisticated anti-virus like PCs. Be careful when downloading apps from third party sites, don’t click on mysterious links, and always practice safe internet browsing as a means of first defense against malicious attacks on your technology.

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Deleted Emails
Recover a Deleted Email

Oops. You accidentally deleted that email, AND emptied your deleted items! Mistakes happen so don’t worry, it’s not too late. If you’re using Outlook 2013 or 2016 try this:Recover a Deleted Email

  • Select the Deleted Items folder.
  • A new button will appear on the top ribbon that says Recover Deleted Items from Server.
  • A Recover Deleted Items window will open.
  • Highlight the email that you would like to recover.
  • Check Restore Selected Items and select Ok. The email will go back into your Deleted Items folder.

Interested in learning more Outlook tips and tricks lunch and learn, let us know!

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Free up Space on your iPhone!
Free up Space on your iPhone!

If you’re an iPhone user, you may find that over time, even if you do not add more apps or videos, you start to run low on available space. The culprit particularly with social media apps and text message/imessage is something stored called “Documents and Data.”

You can clear your documents and data with this simple trick. I took a look at my colleague’s iphone to demonstrate. She had an older version of Twitter downloaded but that app was using 84.5 MB of space. We simply uninstalled it and re-download it from the App store and freed up some space.

Free up Space on your iPhone! 1

It takes months and months to build up a significant app cache, but once it happens you’ll really notice the pinch on available space on your device. Keep in mind once you re-download an app you will likely have to login again, so be sure you know your login information. Examples of apps prone to this are: Facebook, Twitter, Instagram, Snapchat and more.

Clear “Documents and Data” by following these simple steps:

  • Open the “Settings” app in iOS
  • Go to “General” and then go to “Storage & iCloud Usage”
  • Go to “Manage Storage” under the ‘Storage’ section
  • Find the application(s) that have the ‘Documents & Data’ you want to delete, then tap on that app and choose “Delete App”
  • Now go to the “App Store” and search for and re-download the app you just deleted
  • After the app has finished re-downloading, if you return to the same Storage screen you will find it now consumes less space because the documents and data has been cleared out


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Secure your Facebook with Two Factor Authentication
Secure your Facebook with Two Factor Authentication

It’s October, Cyber Security Awareness Month so we thought we’d share a security tip. Facebook accounts get hacked everyday. Secure your Facebook with Two Factor Authentication.

Here’s how to enable Facebook’s built-in authenticator:

  1.     Login and click on account settings
  2.     Select security
  3.     Edit login approvals
  4.     Select require a security code to access my account from unknown browsers
  5.     Click the get started button
  6.     Select the phone type, then click continue
  7.     Follow the instructions in the pop up window to turn on security codes, then click continue
  8.     Type the code that is generated into the window to finish the activation process

Now nobody can log in to your Facebook without access to your mobile phone, which would mean they need to physically have your phone, know your phone’s passcode, and your Facebook email/username and password to hack it.

Interested in learning more security tips from the POD? Join us for lunch next Thursday. Visit our events page for more details.

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Smart Manager for Samsung

Smart Manager is an App that was introduced on Galaxy S6 and Galaxy S6 edge* that provides the status of  devices’ battery, storage, RAM and security. With this information, you’ll be able to Smart Manager for Samsung 4better manage your device so that it functions at its best.  Here’s a summary of the four components:

Smart Manager for Samsung 2

Battery: Stop wasting battery power! Delete apps running in the background that are consuming power. Find out the percentage of remaining battery power and how long it will last.

Storage: Smart Manager automatically scans and deletes unnecessary data. Review how much space you’ve consumed, available space, system space etc. View by frequency to uninstall unused applications.

RAM: RAM is where temporary files are stored when your device runs an app. The RAM screen displays the percentage of used RAM, the active applications and how much RAM is being used. Clearing the RAM can optimize the performance of your phone. However, be sure to take precaution if using this feature, because you may uninstall apps you wish you hadn’t.

Security: Smart Manager automatically scans for malicious software and apps that use high amounts of batter power.

Talk to a Smart Dolphin to learn more about how you can better manage your organizations’ use of mobile devices.

*If you are using the Smart Manager with your Galaxy S7 and Galaxy S7 edge, Smart Manager is a settings option instead of an app.

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Time Zone Scheduling

Have you ever mixed up the time of an appointment between people in different time zones?

Outlook makes it easy to schedule an appointment in another time zone.

New appointment > Time Zones > Select your time zone > Save & Close

Time Zone Scheduling

Add a Second Time Zone

If you travel a lot or frequently coordinate appointments between people in different time zones, take this feature one step further by adding a second time zone to your overall calendar view.

Calendar > Options > Scroll to time zones and select the option to show a second time zone.

Looking for more Outlook tips? Click here.

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