Service Delivery Policies |
- Smart Dolphins charges for service based on
our current service price list.
- Smart Dolphins may:
- Change our current price list without
notice.
- Charge for any service provided by phone
or in person.
- Charge a Travel Fee of $35 per hour traveled.
- Charge a 50% premium for service required
outside of our normal business hours.
- Smart Dolphins will do their utmost to develop
reliable, valuable solutions, but due to the
nature of the industry results cannot be assured.
- All payments for services provided are due
within 30 days of the invoice date.
- Interest at 2% per month (26.82% per annum)
will be charged on overdue accounts.
- Smart Dolphins reserves the right to terminate
any contract(s) with Client and refuse service
without notice if Client fails to pay account
by due date.
- Client represents that it has the appropriate
licensing for software that Client requests
Smart Dolphins to install and/or support.
- Software licensing is the responsibility of
the Client and Smart Dolphins may refuse services
if Client does not have the appropriate software
licensing.
- To facilitate cost effective solutions, Client
endeavors to provide Smart Dolphins as much
information as possible.
- Smart Dolphins will do their utmost to preserve
all of Client’s data. However, Client
has full responsibility for preserving a backup
of their data before requesting service or merchandise.
- Smart Dolphins’ liability is limited
to the compensation Client paid for service
and/or merchandise.
- Smart Dolphins will keep all of Client’s
information strictly confidential.
Merchandise:
- Price of merchandise does not include the
cost of any additional service.
- Merchandise is invoiced and payment is due
upon delivery. A deposit may be required upon
ordering merchandise.
- Merchandise Warranty:
- Warranty for hardware is as per manufacturer’s
warranty.
- No warranty is provided on software or
data.
- 3 Year labour warranty provided on replacing
all defective hardware.
- Additional charges for onsite work and
shipping costs associated with warranties
may apply.
- Warranty is voided if merchandise is not
protected by adequate surge protection.
- Returns:
- Opened Software cannot be returned.
- Merchandise must be returned within 30
days.
- A restocking fee of 15% of the original
price or $30, whichever is greater, may
apply.
|
|
|
