Most business leaders we develop partnerships with are new to the concept of proactive IT. They’ve usually had some experience with the hourly IT support company (i.e. reactive IT). A big part of our job is to educate leaders on the results of proactive IT and then, to deliver an IT support model that helps their company grow and succeed.
At Smart Dolphins we have a team dedicated to proactive IT…our Dolphin Defenders. They drive the proactive IT work that is often neglected by other IT support companies. They are the “boots on the ground” that bring to life our unique approach to IT. Their porpoise is to:
- Develop best IT practices
- Defend networks against unnecessary risk
- Develop and implement new technology
Ian Bird and Andrew Rivett make up our Dolphin Defender Team.
Andrew Rivett: Andrew has been with Smart Dolphins for 4 years. Andrew spent his early Dolphin years on the support desk and just recently transitioned into his new role. Previously focused on reactive work, Andrew now gets to focus all of his time on implementing IT solutions that drive our customer’s growth.
Ian Bird: Ian joined the POD just under a year ago with an impressive background in computer science and IT support. Like Andrew, he’s passionate about proactive IT and focuses much of his time addressing technical inefficiencies that prevent IT problems and headaches!
If you think your Vancouver Island organization could benefit from a Dolphin Defender, please contact us to arrange a network assessment.