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Meet our vCIOs

While enterprises have had Chief Information Officers (CIO) for decades, the Virtual Chief Information Officer (vCIO) is fairly new for small to medium-sized organizations. For organizations with less than 15 employees, the cost of employing a dedicated CIO is too much to justify. That’s where we come in. Smart Dolphins becomes your IT department, and our vCIO is your IT consultant.

“Think of a VCIO not so much as a technician but as a trusted IT consultant, who has years of experience, aligning business objectives with IT Systems.”

The role of the vCIO became permanent at Smart Dolphins following our switch away from reactive IT support to managed IT services in 2010. The VCIO works closely with the leaders in a company, helping them to plan, budget and strategize their IT with the overall goal of aligning IT with business goals.

Here’s a list of our vCIOs core duties:

  • Create and present budgets (short and long term expenses)
  • Quote hardware and software
  • Identify and propose projects
  • Create a strategic technology plan and design
  • Hold annual technology reviews
  • Consult and onboard new customers

Victoria vCIOs

Smart Dolphins employs two full-time, vCIOs, Joe Payne and Ty Hedden.

Joe Payne: Joe has been with Smart Dolphins for over 10 years. Joe maintains an intimate understanding of our customers and their needs, and uses that understanding to guide and plan their technology decisions. From what types of workstations and software licensing best serves a customer’s needs, to planning entire server and network replacements, with Joe’s expertise you’ll have someone managing your technology for today and into the future.

Ty Hedden: After 7 years as a Smart Dolphins Network Admin, Ty became a VCIO in 2015. Ty’s focus is on proactive maintenance and risk management. Ty is also a cybersecurity advocate and he frequently gives talks on safe computing to members of Vancouver Island business community.

If you think your Vancouver Island organization could benefit from the results of having a VCIO, please contact us to arrange a network assessment.

Posted in : Blog
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