For larger small businesses (25 to 100 computers/employees), the IT labour requirements of their computer network can be significant enough that consideration is given to hiring a full time employee to dedicate to the IT Support roles. The alternatives are having an in-house employee support the organization on a part time basis, while also serving other significant roles. Or a company can outsource their IT support to companies like Smart Dolphins. There are a number of considerations here, many of which are often overlooked. I will be sharing some of these considerations through a series of six blogs over the coming weeks. Here is the third.
Last week I reviewed the total costs of hiring a full time person. This week I will be considering IT leadership and the other proactive roles needed in the organization.
Proactive IT Leadership
Information Technology needs Leadership.
To be able to see the whole forest while you’re also examining specific trees takes rare talent and discipline.
Next week I will be examining the dangers of over-investing in IT support.